Problems Happen. Let’s Make It Right
What you need to know.
DuxxBak Composite Decking is designed to provide long-lasting performance with minimal maintenance. Our Lifetime Limited Warranty applies to I.Dekk®, I.Dekk® HD, DuxxBak® Dekk, Optima® Dekk, Optima® Dekk LT, and Commercial DekkTM. Full warranty documentation can be found here.
What’s covered?
- Manufacturing Defects
- Splintering, Splitting, and Delaminating
- Termite Damage
- Rot, Mildew, Fungal Decay, and Mold Damage
- Significant Color Fade
- One-Time Transfer Option
The warranty does not cover defects caused by improper installation, misuse, modification, or failure to comply with installation and maintenance requirements.
What information is needed?
- Dealer/retailer name, city, state
- Proof of purchase (only 1 required)
- Product ID, found on the side of each board
- Receipt from dealer or retailer; or
- Contractor invoice showing DuxxBak product listed
- Product(s) purchased, including color
- Product installed by (retailer, customer (self), contractor, unknown, not yet installed)
- Date of installation
- Description of the concern
- Photos of the deck:
- Provide 2-3 photos from the top of the deck, showing the area of concern from different angles to provide a clear and comprehensive view of the issue.
- Capture 1-2 photos from the top of the deck where it meets the house at each wall. Ensure the images clearly show the flashing, ledger board, and any sealant or waterproofing details.
- Capture 3-4 photos from underneath the deck, showing the area from various angles (if possible) to provide a clear view of the structure.
- Take 3-4 photos from the ground, providing an overall view of the deck from each side to give a complete perspective of its structure and surroundings.
- Product ID, found on the side of each board (if possible).
If you’re not quite ready to submit everything today, that’s okay—you can download our checklist (PDF) to make sure you have everything handy when you’re ready to come back.
