Privacy Policy

Effective Date: [5/14/2025]

At DuxxBak Composite Decking, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information through our website and other digital platforms.

1. Information We Collect

We may collect the following types of information when you interact with us online:
– Name
– Email address
– Phone number (mobile and landline)
– Company name
– Address
– Decking project details
– Information about your interests in our products or services

We collect this information when you:
– Fill out a web form
– Request a quote or product sample
– Register your product
– Sign up for SMS or email updates
– Submit a warranty claim or contractor application

2. How We Use Your Information

We use the information we collect to:
– Respond to your inquiries and provide support
– Process sample requests, quotes, and orders
– Send service updates, reminders, or important notices via email or SMS (if opted in)
– Improve our website and marketing efforts
– Send promotional communications, if you give us permission

3. SMS & Email Communications

If you opt in, we may contact you via text messages and/or emails for purposes including order status, installation reminders, updates, promotions, and other relevant information.
– Consent is not a condition of purchase.
– Msg & data rates may apply.
– Message frequency varies.
– Reply STOP to unsubscribe or HELP for help.

No phone/mobile number information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for their marketing use.

We may share your information with:
– Authorized distributors or dealers (only for service fulfillment)
– Service providers who help operate our website or process communications (under strict confidentiality agreements)

5. Data Security

We take reasonable precautions to protect your data, including the use of SSL encryption and secure data storage practices.

6. Your Choices

You may:
– Unsubscribe from emails at any time using the link provided
– Text STOP to unsubscribe from SMS
– Request access, updates, or deletion of your data by contacting us at: info@duxxbakdecking.com

7. Contact

DuxxBak Composite Decking
1518 S. Broadway St.
Green Bay, WI 54304
877-804-0137
info@duxxbakdecking.com

8. Email Marketing Communications

If you opt in, we may send you marketing emails containing news, product updates, special offers, and promotions. You can unsubscribe at any time by clicking the “unsubscribe” link in any of our emails. Consent to receive marketing emails is not required to purchase products or services.

9. Cookies & Retargeting

We use cookies and similar tracking technologies (such as pixels) to enhance your browsing experience and deliver relevant advertising. These may collect information such as pages visited, time on site, and interactions with forms or ads.

We may use third-party services like Google Ads, Facebook Pixel, and others to deliver targeted advertising based on your behavior on our site. You can manage or opt out of tracking by adjusting your browser settings or visiting optout.aboutads.info.

By continuing to use our site, you consent to our use of cookies in accordance with this policy.